Notes on hospitality and F&B — operations, pre-opening, concept development, and guest experience.https://fabiomarzano.com/https://fabiomarzano.com/blog/the-best-investment-in-any-venue-is-the-staff-meal/https://fabiomarzano.com/blog/the-best-investment-in-any-venue-is-the-staff-meal/Eat the staff meal and you'll know how a venue is really run. Why feeding your team properly is the cheapest culture work in hospitality.Mon, 27 Jul 2026 06:00:00 GMThttps://fabiomarzano.com/blog/great-service-is-an-operations-problem/https://fabiomarzano.com/blog/great-service-is-an-operations-problem/Most service problems aren't training problems. They're section, kitchen, and rota problems wearing a service costume. Fix the operation first.Mon, 20 Jul 2026 06:00:00 GMThttps://fabiomarzano.com/blog/what-regulars-actually-come-back-for/https://fabiomarzano.com/blog/what-regulars-actually-come-back-for/Food gets guests through the door. Being known, and a venue they can rely on, is what brings them back. On the quiet mechanics of building regulars.Mon, 13 Jul 2026 06:00:00 GMT